Privacy policy

Effective Date: 30/05/2025
Business Name: The Scent House
Email: scenthouse8@gmail.com

1. Overview

At The Scent House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following types of data:

  • Personal Information: Name, phone number, email address, billing and shipping addresses.

  • Order Data: Products viewed, added to cart, purchased.

  • Technical Data: IP address, browser type, operating system, device type.

  • Behavioral Data: Pages visited, time spent on pages, click actions.

  • Social Media Data: If you interact with our Facebook or Instagram pages.

3. How We Use Your Information

We use your information to:

  • Fulfill and manage orders.

  • Communicate via WhatsApp, email, or SMS.

  • Improve website functionality and customer experience.

  • Provide personalized ads and product suggestions through Facebook Pixel.

  • Analyze sales and marketing performance.

4. Facebook Pixel & Data Sharing

We use Facebook Pixel on our website to collect data about:

  • Your browsing behavior on our site.

  • Products you view or purchase.

  • Actions like "Add to Cart" or "Initiate Checkout".

Why we use Facebook Pixel:

  • To show relevant ads on Facebook and Instagram.

  • To improve our ad targeting and campaign performance.

  • To measure conversions (like purchases and sign-ups).

Data shared with Facebook includes:

  • Hashed email address or phone number (if provided).

  • Event data like page visits, cart actions, and purchases.

You can manage how your data is used for ads via your Facebook settings:
👉 https://www.facebook.com/adpreferences/ad_settings

5. Data Sharing

We only share your information with trusted third-party services that help us operate our business, including:

  • Payment gateways (e.g., Shopify Payments).

  • Delivery partners (e.g., Leopards Courier).

  • Marketing tools (e.g., Facebook, Google).

We never sell your personal information.

6. Cookies & Tracking Technologies

We use cookies and tracking tools like:

  • Facebook Pixel

  • Google Analytics

  • Session-based cookies to store cart info

You can control cookies via your browser settings.

7. Data Security

We use SSL encryption and secure servers to protect your data. We limit access to your information to only those who need it for business purposes.

8. Your Rights

You have the right to:

  • Access or correct your personal information.

  • Request deletion of your data.

  • Opt-out of marketing messages.

To make a request, email us at: scenthouse8@gmail.com

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with the new effective date.

Contact Us

If you have questions or concerns about our Privacy Policy, contact:
📧 scenthouse8@gmail.com
📍 Islamabad, Pakistan