Terms of service

Terms of Service

Effective Date: 30/05/2025
Business Name: The Scent House
Business Email: scenthouse8@gmail.com

1. Introduction

Welcome to The Scent House. These Terms of Service (“Terms”) govern your use of our website, products, and services provided through [your website URL] and WhatsApp. By accessing or using our services, you agree to comply with and be bound by these Terms.

2. Eligibility

You must be at least 18 years old or have parental consent to use our services. By using the site, you represent and warrant that you meet these requirements.

3. Products and Orders

  • All products are subject to availability and may be withdrawn at any time.

  • Prices are listed in PKR (Pakistani Rupee) and include applicable taxes unless otherwise stated.

  • Once an order is placed through our website or WhatsApp, a confirmation message will be sent.

  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.

4. Payments

We offer Cash on Delivery (COD) and Online Payment options.

  • COD is available for most orders within Pakistan and must be paid in full upon delivery.

  • Online payment can be completed via our secure payment gateway at checkout.

  • Orders are only confirmed after a successful transaction or verification of payment mode.

5. Shipping and Delivery

  • Orders are dispatched within 2–3 business days unless otherwise communicated.

  • Delivery timelines may vary by location.

  • We use Leopard Courier for deliveries outside Islamabad. You can track your order at: https://www.leopardscourier.com/leopards-tracking

6. Returns and Refunds

Refer to our Return and Refund Policy for detailed terms on eligible returns, exchanges, and refunds.

7. Privacy and Data Collection

We value your privacy. Our Privacy Policy explains how we collect, use, and protect your data, including details relevant to Pakistani privacy regulations.

8. Intellectual Property

All content, branding, designs, and images are the intellectual property of The Scent House and may not be reproduced without written permission.

9. Limitation of Liability

The Scent House is not liable for any indirect or consequential damages from the use of our products or services.

10. Modifications

We reserve the right to update or change these Terms at any time. Continued use of the website or services after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions or concerns regarding these Terms, please contact us at:
📧 scenthouse8@gmail.com
📍 Islamabad, Pakistan